hotspot.micrometrics.comHospitality Technology Solutions – Micrometrics

Logo - Micrometrics The Micrometrics logo Hospitality Healthcare Travel Company News Contact Login Request DemoHelix. The New Standard in Hospitality Helix helps the world’s top hotel brands create memorable experiences, unravel missed in-stay service opportunities and cultivate deep-rooted relationships with loyal guests to drive direct bookings. Sign Up Engage Helix uses conversational data collection to engage with all of your guests throughout their stay, gathering important information and providing a contactless communication experience. Find out How Triage Designed specifically for frontline staff, Helix automatically sorts comments and requests based on sentiment and subject, escalating those that require immediate attention. Find out How Collaborate Work as a team in real-time to recover guests while they are still on the property. Helix offers multiple notification channels, task assignment, and SMS-based collaboration. Find out How Satisfy From check-in to check-out, Helix automates the experience so you can focus on what matters; promoting additional services, generating positive reviews, and increasing transient occupancy. Find out How Keeping your associates safe and your guests happy We are donating licences of our contactless communication platform to help hospitality teams rebound from COVID-19. Start communicating with your guests in a safe and efficient manner and see how our platform can help you do more as a team. Learn more Powering the world’s leading hotel brands Keep track of your guests and their needs All your team’s conversations in one place, helping you build lasting relationships with your guests. Team Inbox Promote teamwork and collaboration by mentioning your team in internal notes. Whether an issue is resolved or requires more assistance, your team will be notified. Guess Messaging If you have a hard time reaching your guests, instantly communicate with them through the Helix platform. Real-Time Analytics See how your guests are interacting with Helix, and easily keep track of all your alerts and messages. Users and Groups Create channels with team members of your choosing, and make it easy for staff to communicate with each other. Alert Tags Monitor how often specific issues are coming up, and how they are being handled by your team. Real-Time Analytics See how your guests are interacting with Helix, and easily keep track of all your alerts and messages. Recovery Dashboard See how quickly, how often, and how successfully guest issues are being resolved. Reports Access daily, weekly, and monthly reports on how guests are feeling about their stay, and how your team is engaging with them. Here’s Helix in Action Check out our case studies to learn how Helix has helped hotels around the world exceed their guests’ expectations. View all case Studies How A Travelers’ Choice Award-Winning Hotel Uses Helix To Deliver Exceptional Service Find out how OPUS Hotel Vancouver used Helix by MicroMetrics to receive meaningful feedback and create memorable guest experiences. How Two InterContinental Hotels Worked With Helix by MicroMetrics to Recover From Guest Service Issues Find out about how The Willard InterContinental Washington & InterContinental Boston worked with Helix by MicroMetrics to effectively recover from guest service issues. How The Crowne Plaza Orlando Downtown Used Helix to Achieve Their Guest Service Potential Find out about how The Crowne Plaza Orlando Downtown Used Helix by MicroMetrics to Unite Staff in Their Efforts to Achieve Their Guest Service Potential. Ready To Get Started? You’re just a few seconds away from finding out why hundreds of hotels have chosen Helix to significantly improve overall scores. Request a Demo Let us help you get the ratings you deserve. Let the News Come to You Sign up, and stay informed with the latest news and product updates. First Name* Last Name* Email address* * Required Fields Your information is safe with us. Privacy Policy. Subscribe Let’s get in touch, and find out how you can… Increase Customer Loyalty Improve Employee Productivity Drive Positive Online Reviews Name * Email Address * Company * Message Details Δ The Contactless Communication Platform designed to help frontline service providers engage with their communities more efficiently and effectively, ultimately improving the quality of their experience. Get in Touch Resources Webinars Privacy Policy Terms of Use Cookie Policy Request a Demo Careers Contact Contact Tech Support Request a Demo +1 855-255-2005 Location 135 Laurier Ave W Ottawa, Ontario K1P 5J2 Canada Let’s be social. Join our social circle and stay up-to-date on the latest. Learn how Micrometrics is powering amazing service at the #1 hotel in Texas. Learn...