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Logo - Micrometrics The Micrometrics logo Helix Company News Careers Contact Login Helix Sign Up The New Standard in Hospitality Helix helps the world’s top hotel brands create memorable experiences, unravel missed in-stay service opportunities and cultivate deep-rooted relationships with loyal guests to drive direct bookings. Learn More Capture Our proactive approach to guest satisfaction lets guests share their feedback once they join the hotel’s WiFi network. Get Notified Your staff instantly receives alerts to ensure that guests are satisfied with their stay. Take Action Our platform allows your team to collaborate and put service recovery strategies into effect. Deliver Results Helix delivers more positive online reviews by letting guests opt-in to receive review reminders. Keep track of your guests and their needs All your team’s conversations in one place, helping you build lasting relationships with your guests. Team Inbox: Promote teamwork and collaboration by mentioning your team in internal notes. Whether an issue is resolved or requires more assistance, your team will be notified. Guest Messaging: If you have a hard time reaching your guests, instantly communicate with them through the Helix platform. Request a Demo Real-Time Analytics See how your guests are interacting with Helix, and easily keep track of all your alerts and messages. Recovery Dashboard: See how quickly, how often, and how successfully guest issues are being resolved. Reports: Access daily, weekly, and monthly reports on how guests are feeling about their stay, and how your team is engaging with them. Request a Demo Make It Your Own Helix is designed to be flexible, with features that can be tailored to your hotel’s distinct needs. Users and Groups: Create channels with team members of your choosing, and make it easy for staff to communicate with each other. Alert Tags: Monitor how often specific issues are coming up, and how they are being handled by your team. Request a Demo Build Strong Relationships Helix provides everything you need to do what you do best. With Helix, you and your team will connect with guests who do not vocalize their legitimate feedback and concerns, leaving them pleased and eager to return. Loyal guests are the key to success in hospitality, and our solutions allow you to provide service that will generate loyalty and strengthen your brand. The Numbers Don’t Lie 15M+ Guests Engaged 80% Increase In Review Volume 17% Online Review Score Increase Request a Demo Powering the world’s leading hotel brands A Dedicated Team On Your Side Our team consists of customer-driven innovators and service-industry veterans. These diverse points of view are united by our belief in forward-thinking solutions that put customers first. How Helix Helps Check out our case studies to learn how Helix has helped hotels around the world exceed their guests’ expectations. How A Travelers’ Choice Award-Winning Hotel Uses Helix To Deliver Exceptional Service How Two InterContinental Hotels Worked With Helix by MicroMetrics to Recover From Guest Service… How The Crowne Plaza Orlando Downtown Used Helix to Achieve Their Guest Service Potential Get News Delivered Right To Your Inbox Your information is safe with us. Privacy Policy Ready To Get Started? You’re just a few seconds away from finding out why hundreds of hotels have chosen Helix to significantly improve overall scores. Request a Demo Address 135 Laurier Ave W Ottawa, ON K1P 5J2 Canada +1 855-255-2005 Resources Helix Privacy Policy Terms of Use Cookie Policy Request a Demo Careers Support Contact © MicroMetrics 2020. All Rights Reserved....